If you pay for your own membership, everything about it is self-service. From your dashboard, click Manage subscription in the sidebar. That opens your secure billing portal (run by Stripe, our payment processor) where you can:
- Update your card or payment method.
- Change your plan (monthly or annual).
- Download invoices and receipts for every payment.
- Cancel at any time. Your access continues through the end of the period you have already paid for.
Support does not make these changes for you, and you do not need to open a ticket — the portal takes effect immediately.
If your access comes through your agency or department (they pay, sometimes by invoice), there is no personal billing portal. Ask your agency administrator about seats, renewals and invoices.
You can also ask the assistant "manage my subscription" and it will take you straight to the portal.